Stopping Phishing and Strengthening Compliance
How MedXT transformed security for a top-10 national insurance carrier
The Challenge
A top-10 national insurance carrier was experiencing frequent phishing attacks targeting its agents and policyholders. These sophisticated campaigns led to credential leaks and unauthorized access attempts across multiple systems, including policy administration, claims processing, and customer portals.
The security gaps resulted in growing concern among state regulators, with the company failing multiple compliance audits under evolving frameworks like NAIC's Model Law. Traditional security measures—including multi-factor authentication and employee training—proved insufficient against increasingly targeted social engineering attacks.
The MedXT Solution
MedXT implemented a Zero Trust Identity Framework using blockchain-based Decentralized Identity (DID). Employees and agents now log in through verifiable credentials managed through smart contracts. Real-time access policies and blockchain audit logs ensure that only authorized individuals access sensitive systems, and every action is verifiable and immutable.
The Outcome
Transformational Results
63% ↓
Reduction in Phishing
Dramatic decrease in successful credential-based intrusions
100%
Audit Compliance
Seamless pass rates across all state regulatory audits
40% ↓
Onboarding Time
Reduced administrative burden for agent credentialing
+12%
Customer Retention
Improved policyholder trust and satisfaction scores
The insurance carrier transformed from a compliance laggard to an industry leader in security posture. The blockchain-based identity system became a competitive differentiator in agent recruitment and policyholder retention.
"MedXT's decentralized identity solution solved two critical problems at once—it stopped the phishing attacks that were plaguing our operations while finally giving us the audit trails regulators demanded. For the first time, we can prove our security controls rather than just assert they exist."